Frequently Asked Questions
Everything you need to know about finding your perfect bridal look.
How long will it take to receive my order?
Most of our bridal accessories and veils ship within 3-5 business days. For custom orders or made-to-order gowns, please allow 4-6 weeks for production and delivery.
What is your return policy for bridal wear?
We offer a 14-day return window for standard items in original, unworn condition with tags attached. Please note that custom-made items, intimate apparel, and final sale clearance items are non-returnable.
Can I request a custom veil length or color?
Yes, Tulle Lux Bridal Company specializes in customization. You can contact our design team via the 'Custom Order' page to specify your desired length, tulle type, and embellishments.
How do I ensure I am ordering the correct size?
Detailed size charts are provided on every product page. We highly recommend having a professional tailor take your measurements (bust, waist, and hips) before placing an order to ensure the best fit.
Do you offer international shipping?
We ship our luxury bridal products worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that customs duties may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay for eligible orders.